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Paddle Paddle Paddle developer Mateo Covic of studio Zoroarts went viral this month for his comments on Steam's refund policy, which, after more than 55,000 people refunded his well-reviewed but short rage game, he called exploitable. Speaking with GamesRadar+, Covic defends much of his argument but stresses that he supports the refund system overall and doesn't want to see consumer rights eroded.

"I'm 100% pro refund but the current 'no questions asked if you request a refund within two weeks and with less than two hours of playtime' policy just makes it super easy for players to abuse this rule," Covic says. sportbet.rodeo

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Referring to Valve's refund rules, which expressly prohibit gaming the system "as a way to get free games" under threat of refund denials, Covic adds, "Steam says that refunds are not for people to play games for free, and refunds in general should be requested (in my opinion) when the Steam page misled you with wrong information, the game had problems that prevent you [playing or enjoying] the game, and other similar reasons that can be found in the Steam policy."

He says he isn't dissatisfied with his game's sales or refund count, which he acknowledges is not out of band for a game like this. "My tweet was targeted towards the people who enjoyed the game, wrote a positive review, and refunded the game just because they can," he explains. "Many people think that I'm a complete asshole now and want to remove the refund policy in general but that was never my intention."

This whole saga led to more "hateful DMs and insulting comments" than he'd ever seen, Covic says, and Paddle Paddle Paddle was "review bombed already and went from very positive recent Steam Reviews to mixed ones." He reasons, "I guess it's a big learning opportunity and I will think twice before posting a statement / request like that in the future."

Covic singles out an argument made, among others, by Twitter user and game curator Indie Game Joe: the existence of Steam's refund policy gives users a level of protection that makes it easier to try out some games, which can lead to more sales overall even if it can also result in more refunds. Covic says this stance did give him pause.

"Sure my refund rate is high with 55,000+ refunds, but when I did some research I found out that a refund rate of 20% is pretty normal for a rage game," he says. "Overall, a refund rate of 10% is normal for games on Steam. I'm super grateful for the game's success after all, and I just learned that it's a normal thing to have that many refunds when you have an amount of 270,000 sold units... Regarding your question: I don't know if people think, 'Yeah let's try it out, I can refund it anyway.' What helped my game way more was the cheap price. When I showed people the game's trailer they often were like, 'Oh looks fun,' but when they found out about the price of $2.99 on sale they were willing to try it out right away."

One thing he does firmly dismiss is the idea of intentionally making games longer just to dodge the two-hour Steam refund window. He worries Steam's policy could discourage shorter games in this way. Despite this hiccup, Covic says Paddle Paddle Paddle "changed my whole life," enabling him to work on games full-time, and now specifically making short games has become a joy and a focus for him after spending years on hybrid action game Makis Adventure.

Covic concludes, "I don't know how many people really refunded my game with a true reason since you could just lie and choose one of the possible refund reasons. Steam's 'no question asked' policy makes it super easy and quick to do that. I can see how many players refunded the game because it was too difficult, for example, but it would help if they left a helpful comment too since that would help me to work on that problem."

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It's a miserable time in the upper echelons of game development right now, but in the midst of all the layoffs, cancelled games, and legendary studios being horribly and inexplicably gutted, one company at least is riding high—Saber Interactive.

Previously known for vehicle simulators and middling action games like World War Z, Saber found itself with a monster hit on its hands two years ago, courtesy of Warhammer 40,000: Space Marine 2. Saber saw colossal success with the license, and according to Chief Creative Officer Tim Willits, the sequel put the studio on the map for other licenses seeking the videogame treatment.

In an interview with The Game Business (via RPS), Willits said that Space Marine 2 "literally changed everything" for Saber's fortunes. "It not only changed the way that the team looks at making games, it changed how people look at us," he explained.

Willits said that Space Marine 2's success has been a huge boost to Saber's confidence and their ambitions. "I've seen this in my career. When you have a huge hit, when you go to make the next game, everything has to be awesome. It's like, 'This has got to be the most awesome toaster ever.' And it fuels success."

The studio's confidence has been further bolstered by other potential partners now approaching them to collaborate, with Willits stating that numerous "major license" holders have been in touch with potential deals. "We are in a very fortunate position to turn down more than we can accept. I can't say the name, but … you know you're successful when you've turned down those guys."

Following Space Marine 2's success, Willits said that Saber's plan is to continue adapting other licenses, in games like Clive Barker's Hellraiser: Revival, simply because having that pre-existing fanbase generally makes those games a safer bet: "Let's talk about Hellraiser. If we wanted to make a survival horror game and it was our own IP, it would be more of an uphill battle. But people have heard of Hellraiser. People have heard of Space Marine, and Space Marine 2 was a huge success. World War Z, a great book, okay movie, and a super good video game."